• Office Service Representative I

    Job Locations US-CA-SAN DIEGO
    Posted Date 3 weeks ago(10/26/2018 3:53 PM)
    Requisition ID
    2018-5167
    # of Openings
    1
    Category (Portal Searching)
    Customer Service/Support
  • Overview

    Our people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to his or her role, and with employees around the globe, we have a diverse workforce that we-and our clients-deeply value.

    We're looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and who take pride in what they do.
    As an employee, you'll have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company. At Canon, you'll have more than just a job with competitive pay and benefits-you will have a long and rewarding career.

     

    Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing<https://cbps.canon.com/managed-services/business-process-outsourcing>; and managed workforce services. The company helps clients improve operational business performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2018 by IAOP for the twelfth year; Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at cbps.canon.com<https://cbps.canon.com/>; and follow us on Twitter @CanonBPO.
     
     

     

    Responsibilities

    OVERVIEW

    Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsible for the handling, routing, pick-up and delivery activities of mail operation and the assignment & participation of tasks involving all activities; performs related duties as required.

    GENERAL RESPONSIBILITIES

    ·    Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

    ·   Manage product returns processing per internal procedure

    ·    Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.

    ·    Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).

    ·    Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.

    ·    Log outgoing and incoming items as required and review for accuracy/completeness.

    ·    Additional duties as assigned.

    Qualifications

    • 0-1 years experience working in a mailroom or customer service envorinment 
    • Shipping / receiving experience a plus 
    • Some computer skills are preferred

     

    PHYSICAL DEMANDS

    ·         Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.

    ·         May regularly lift and carry up to 20 lbs. 

     

     

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