• Floor Ambassador I

    Job Locations US-NY-NEW YORK
    Posted Date 5 days ago(8/9/2018 4:18 PM)
    Requisition ID
    2018-4688
    # of Openings
    7
    Category (Portal Searching)
    Administrative/Clerical
  • Overview

    Our people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to his or her role, and with employees around the globe, we have a diverse workforce that we-and our clients-deeply value.

    We're looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and who take pride in what they do.
    As an employee, you'll have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company. At Canon, you'll have more than just a job with competitive pay and benefits-you will have a long and rewarding career.

     

    Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing<https://cbps.canon.com/managed-services/business-process-outsourcing>; and managed workforce services. The company helps clients improve operational business performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2018 by IAOP for the twelfth year; Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at cbps.canon.com<https://cbps.canon.com/>; and follow us on Twitter @CanonBPO.
     
     

     

    Responsibilities

    CUSTOMER SERVICE/

    ·Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

    May be requested to perform document scanning

    ·Due to changing technology and new laws in regard to record-keeping, will be required to learn new features and functionalities of the file tracking software and keep abreast of new regulations

    ·Additional responsibilities that other employees at that site do not perform

    ·Call for car service or messenger as requested by client.

    ·May perform filing, typing and other administrative duties as requested by client.

    ·May receive and route faxes.

    ·May schedule conference room based on client requests and order catering as needed.

    ·Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.

     

    RECORDS

    ·Maintain files

    ·Retrieve files from Records Center for client use as requested. Deliver files to clients within established time frames. 
      Ensure returned files are properly logged and placed back in their proper location.

    ·Prepare files to be sent for storage. When needed, arranges for files to be retrieved from storage.

    ·Maintain cataloging process, procedures as well as rules and regulations

    ·Evaluate current cataloging system for completeness, efficiency and usefulness by taking inventories and reviewing
     retrieval needs

    ·Shift files to accommodate additional space as needed

    ·Create files through data entry into file tracking software, apply labels to folders, inter-filing

         (by alphabetical order and sort by number)

     

     

    MAIL/PACKAGES/POUCHES

    ·May receive and deliver all incoming mail & packages within established time frames.

    ·Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).

    ·Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.

    ·Log outgoing and incoming items as required and review for accuracy/completeness.

     

    SUPPLIES/COPYING/FAXING/ADMINISTRATION

    ·Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).

    ·Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.

    ·Estimate runtime on the small to medium photocopy jobs.   Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.

    ·May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.

    ·Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary.

    ·Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.

    ·Performs other administrative duties from inserting, copying and photocopying to faxing as needed.

    Qualifications

    PHYSICAL DEMANDS/WORKING CONDITIONS

    ·    Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.

    ·    May lift and/or move up to 50lbs.

    ·    Mental qualifications include ability to perform all responsibilities efficiently and effectively

    ·    Good organizational skills

     

    ·    High school Diploma or equivalent

    ·    Over 5 years’ experience working in a professional office environment.

    ·    Comprehensive knowledge of the job.

    ·    Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered.                   

    ·    Frequent contact with individuals representing other departments and/or representing outside organizations.

    ·    Contacts involve the exchange of information or data on matters of moderate importance to the function of the department or confidential in nature

    ·    

    Excellent customer service, professional attitude and appearance are a must.

    ·Ability to work overtime & meet deadlines.

    ·Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically

    ·Keep abreast of state records laws

    ·    Knowledge of records software systems, scanners, filing, storage and disposal procedures. Proficiency in computer skills especially when using records tracking system for quick retrieval, filing and storage of filesy.

    ·    Limited supervision.   No instructions needed on routine work, and general instructions given on new lines of work or special assignments.

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