• Office Service Representative I

    Job Locations US-MI-Troy
    Posted Date 1 week ago(5/17/2018 2:47 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Customer Service/Support
  • Overview

    Our people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to his or her role, and with employees around the globe, we have a diverse workforce that we-and our clients-deeply value.

    We're looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and who take pride in what they do.
    As an employee, you'll have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company. At Canon, you'll have more than just a job with competitive pay and benefits-you will have a long and rewarding career.


    Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing<https://cbps.canon.com/managed-services/business-process-outsourcing>; and managed workforce services. The company helps clients improve operational business performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2018 by IAOP for the twelfth year; Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at cbps.canon.com<https://cbps.canon.com/>; and follow us on Twitter @CanonBPO.



    • Move boxes, supplies or furniture; replace light bulbs
    • Organize and distribute supplies to client employees as detailed in job requests.  Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
    • Estimate runtime on the small to medium photocopy/print jobs.  Check all copies produced for quality and accuracy.  Produce bound copies of work when requested. Deliver and pick up copy/print jobs
    • May be requested to perform document scanning.
    • Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back
    • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
    • Due to changing technology will be required to learn new features and functionalities of copying machines, faxes, scanners and shipping equipment as introduced at the site
    • Cover front desk reception; route incoming calls, take messages and greet visitors
    • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.  Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations. Prepare outgoing items for shipping
    • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
    • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.  Log and deliver incoming overnight packages within established time frames
    • Log outgoing and incoming items as required and review for accuracy/completeness
    • Handle items for distribution for client employees, affiliates, dealers, etc

    Records Management Responsibilities:


    • Prepare/Maintain/ and retrieve active files from Records Center for client use as requested. Deliver files to clients within established time frames. Ensure returned files are properly logged and placed back in their proper location.
    • Prepare files to be sent for storage. When needed, arranges for files to be retrieved from storage.
    • Maintain cataloging process, procedures as well as rules and regulations
    • Evaluate current cataloging system for completeness, efficiency and usefulness by taking inventories and reviewing retrieval needs
    • Create files through data entry into file tracking software, apply labels to folders, inter-filing (by alphabetical order and sort by number

    Messenger and Court Filing Responsibilities (Driving/Walking)

    • Pick up and deliver mail, pouches, packages and other company material along established routes within designated time frames.
    • Deliver packages to sites not included in established routes when requested.
    • Perform court filings for legal client sites.
    • Record outgoing and incoming packages on manifests.
    • Prepare outgoing deliveries for runs to assigned locations by designated times.
    • Load/Unload items into vehicle by weight and size to prevent damage to items.
    • Obtain legible signatures for items delivered.


    • Excellent customer service, professional attitude and appearance is a must.
    • Ability to interface with all levels of clients and have the ability to diffuse any difficult customer situations
    • Ability to work overtime and meet deadlines
    • 1-2 years’ experience working in a mailroom or professional office environment.

    Transportation Requirements:

    ·         Previous messenger experience preferred.

    ·         1-2 years previous driver experience. Excellent driving skills and knowledge of area/directions, good communication skills and a valid motor vehicle license with an acceptable driving record required

    ·         Responsible for maintaining personal vehicle in good condition through regular service checks and necessary repairs.

    ·         Maintain and drive personal vehicle in accordance with state and federal laws.

    ·         Must have the ability to travel up to 75% of the time using personal vehicle


    Equipment Knowledge:

    • Ability to perform routine functions of various office equipment & systems (fax scanner, metering, stamping, tracking systems, photocopying, color copying, etc)
    • Knowledge of metering, weighting, logging and other shipping procedures.
    • Basic Computer skills. Knowledge of Microsoft Office suite preferred

     Physical Requirements: 

    • Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
    • May lift and/or move up to 50 lbs.


    • High School Diploma or equivalent.


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