Concierge

US-TX-IRVING
4 weeks ago(12/20/2017 8:32 AM)
Requisition ID
2017-3243
# of Openings
1
Category (Portal Searching)
Administrative/Clerical

Overview

Our people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to his or her role, and with employees around the globe, we have a diverse workforce that we—and our clients—deeply value.

We're looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and who take pride in what they do.

As an employee, you’ll have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company.  At Canon, you’ll have more than just a job with competitive pay and benefits—you will have a long and rewarding career.

Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology spanning information and document management, business process outsourcing and managed workforce services. Combining singular experience and domain knowledge, Canon Business Process Services enables organizations to improve operational performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2016 by IAOP for the tenth year, the company is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at www.cbps.canon.com.

Responsibilities

GENERAL RESPONSIBILITIES

Answers inquiries pertaining to establishments services; registration of guests; and maintain an in-depth knowledge of local shopping, dining, entertainment, and travel directions.

Keeps records of room assignments, guest’s accounts, and other registration information. Issues room keys.

Prepares and explains charges at time of check out and processes payment.

Date-stamps, sorts, and racks incoming mail and messages.

Answers, screens, and routes incoming calls and takes messages as needed.

May type memos, correspondence, reports, and other documents.

May issue escort instructions to bellhop and other employees.

May post charges, such as room, food, liquor, or telephone, to ledger.

Makes and confirms restaurant, transportation, or entertainment reservation, and arrange for tours.

May deposit guests' valuables in hotel safe or safe-deposit box.

May order complimentary flowers or champagne for guests.

Arrange for, suggest, recommend, book, and confirm deliverable services.

Maintains reception area in neat and orderly condition.

May issue visitor's pass when required.

Ensures prompt and positive action on guest’s complaints, questions, concerns and suggestions.

Conducts quality assurance follow-ups and inquires about establishment issues.

Qualifications

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

               Physical activity required including bending, reaching, lifting and pro-longed periods of sitting, standing and/or walking.

               May lift and/or move up to 50 lbs.

         Mental qualifications include ability to perform all responsibilities efficiently and effectively

         Ability to guide guests to endpoint

         Good organizational skills

MINIMUM QUALIFICATIONS

To be eligible for this position, the applicant must meet the minimum qualifications. Deviations to this requirement must be approved by the Compensation Manager or Vice President of Human Resources.

 

EDUCATION

Equivalent to two years junior college

EXPERIENCE NECESSARY

Approximately 3 years customer service related experience, preferably in a hotel setting

KNOWLEDGE

Ability to perform basic math.

COMPUTER SKILLS

Intermediate computer skills, including excel; ability to utilize web-based system to secure/edit reservations

BASIC QUALIFICATIONS

Effective written and oral communication skills.

Strong customer service skills

Delegation skills

Knowledge of work flow procedures

Negotiation skills

 

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