Manager, Discovery Services

US-NY-NEW YORK
2 weeks ago
Requisition ID
2017-3133
# of Openings
1
Category (Portal Searching)
Administrative/Clerical

Overview

Our people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to his or her role, and with employees around the globe, we have a diverse workforce that we—and our clients—deeply value.

We're looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and who take pride in what they do.

As an employee, you’ll have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company.  At Canon, you’ll have more than just a job with competitive pay and benefits—you will have a long and rewarding career.

Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology spanning information and document management, business process outsourcing and managed workforce services. Combining singular experience and domain knowledge, Canon Business Process Services enables organizations to improve operational performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2016 by IAOP for the tenth year, the company is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at www.cbps.canon.com.

Responsibilities

This position will provide both client leadership and people leadership serving as an Engagement Manager and Discovery Consultant for Legal Technology Group (LTG) clients. This position is responsible for active participation in client matters, technology consultation, and management of Project Coordinators and Analysts with the goal of exceptional attention to all customers. Responsibilities will include overseeing all business administration and staff coordination to ensure the accomplishment of the strategic goals and objectives of the team.

Specific Job Duties:

  • Under the guidance of the Director of Practice Technology and Discovery Services, manage resources and technology to develop a highly skilled, technology agnostic team of Litigation and Investigation Discovery, Electronic Discovery and Litigation Support professionals.
  • Manage, mentor and build a team of Project Coordinators and Analysts, providing leadership, supervision and guidance when necessary.
  • Establish clear expectations; set direction and priorities; ensure that work levels are balanced among all staff; resolve internal staff issues in a timely manner; keep staff informed of all appropriate information; build on effective team; delegate at appropriate level.
  • Draft LTG documentation and manage team to adherence of documentation standards.
  • Facilitate the development of staff by providing opportunities and support; provide timely feedback on work product; regularly coach, evaluate, and recognize staff performance and accomplishments.
  • Provide a customer relations role and a high degree of Discovery support across a wide spectrum of clients and other CBPS groups.
  • Stay abreast of active matters and monitors closely for potential deviations or problems
  • Provide escalation support for client related issues
  • Oversight and management of case databases, including data processing, updates, and ensuring database integrity, review and production services.
  • Maintain current knowledge of available litigation support systems and litigation practices related to LTG offerings.
  • Work with Sales Team to understand future engagements with existing clients and develop strategies for client delivery.
  • Acquire detailed knowledge of CBPS’s proprietary eDiscovery platform (CaseData), and manage the following activities for clients: document processing, site configuration, workflow management during review, advanced methods of search, reporting and analytics, and production of documents.
  • Represent the CBPS LTG group at industry functions.

Qualifications

  • Bachelor’s Degree. Minimum five (5) years of litigation support experience or equivalent experience. J.D preferred but not required.
  • Strong team management skills.
  • Minimum two (2) years of experience in Litigation Support management or the equivalent
  • Deep understanding of Discovery Services, eDiscovery and the litigation support industry.
  • Ability to work well under pressure and meet tight deadlines.
  • Strong organizational and project management skills, the ability to effectively juggle competing demands, prioritize appropriately, and oversee multiple tasks simultaneously.
  • Strong technical understanding and/or experience with eDiscovery process, lifecycle and technical issues.
  • Strong interpersonal skills and excellent customer service skills
  • Must possess excellent leadership skills and the ability to manage a team towards deadlines.
  • Excellent organizational, oral and written communication skills, advanced knowledge of litigation applications and discovery processes and technologies, including e-discovery.
  • Superior attention to detail, problem solving capabilities and multitasking skills.
  • Travel will be required on a regular basis.
  • Ability to adhere to all Canon policies and procedures.

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