Site Manager I

US-NY-GETZVILLE
5 months ago(8/23/2017 7:32 PM)
Requisition ID
2017-2708
# of Openings
1
Category (Portal Searching)
Administrative/Clerical

Overview

Our people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to his or her role, and with employees around the globe, we have a diverse workforce that we—and our clients—deeply value.

We're looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and who take pride in what they do.

As an employee, you’ll have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company.  At Canon, you’ll have more than just a job with competitive pay and benefits—you will have a long and rewarding career.

Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology spanning information and document management, business process outsourcing and managed workforce services. Combining singular experience and domain knowledge, Canon Business Process Services enables organizations to improve operational performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2016 by IAOP for the tenth year, the company is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at www.cbps.canon.com.

Responsibilities

·    Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality

·    Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment

·    ·    Functions as a liaison between the client & CBPS

·    Prioritize and schedules all work including overflow work to backup facility

·    Ensures proper maintenance and usage of all equipment and supplies

·    Conducts staff meetings to ensure communication of corporate policies and goals

·    Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff

·    Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals

·    Interfaces with the client, operations team, and corporate departments as necessary

  • Completes CBPS staff payroll, site billing, service enhancements and employee of the month
  • Oversee the management of 3 Office Service Represenation performing the following functions:
  • Fulfill historical Statement and New Acct reprint requests.
  • Fulfill non-historical statements, confirms, and 1099 requests.
  • Retrieve Private Bank banking/loan/investment statements, copy of checks and wire transfer requests
  • Provide AVP letter retrieval service.
  • Fulfill Annual Report, Proxy Statement, Corporate Citizenship and Quarterly Earning requests.
  • Track Bookmark orders.
  • Track publication requests from Morgan Stanley clients and send to MSSB contact for processing.
  • Verify, Sort, Pack and label requests received from print.
  • Create monthly billing charges.
  • Telephone and Email inquiries.
  • Process incoming supply, invoice and permit requests through P2P.
  • Service an expansive array of products/services.
  • Process requests through STARS – Service Tracking and Reporting System.
  • User definitions/modifications through Citi MarketPlace.
  • Create and update procedures that are included in the Global Document repository.
  • Create and maintain project plans for all projects in Report Management Services.
  • Fact finding for current and future Report Management Services projects.
  • Provide additional follow-ups to any outstanding issues in regards to active projects.
  • Installation, administration and BAU support of Business Objects for Citigroup Consumer, Corporate region EMEA.
  • For Business Objects, ensure the support teams are aware of the proposed changes and, where required, obtain their approval/commitment to the operational testing or changes to current procedures.
  • For Business Objects, maintain the technology and architecture to provide the most up to date service and toolkit available to the customers. Ensure software and systems are in support.
  • Monitor and submit all metrics reporting via Grand Central.
  • Track projects and create updated flows for the online support efforts.
  • Assist in special projects.
  • Work with Supervisor in identifying problem areas and improving efficiencies.
  • Ability to demonstrate technical/administrative expertise.
  • Understanding of how the team interacts with others in accomplishing the objectives of the area.

 

 

Qualifications

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

·    Supervisory and or management experience

·    Mental qualifications include ability to perform all responsibilities efficiently and effectively

·    Good organizational skills

 

EDUCATION

·     High School Diploma, Associates Degree preferred and    comparable work experience 

EXPERIENCE NECESSARY

·     I - 3yrs. supervisory exp. as a manager in a professional business setting preferably in the outsourcing/finance industry; manage a site with 1-4 non-exempt employees

 

KNOWLEDGE

·    As required by account contract, knowledge of industry trends and technological changes

COMPUTER SKILLS

·    Proficient in computer

BASIC QUALIFICATIONS

·    Communicate effectively with diverse groups and clients

·    Exhibit ability to establish personal credibility with customers and staff

·    Ability to execute and deliver the highest quality and production and customer service

·    Establish challenging, constructive, and open workplace culture

·    Work with peers & team to establish departmental decisions, processes & ensure standardized activities

·    Ability to work in stressful situations and meet deadlines efficiently

·    Create a customer focused environment

·    Excellent written and oral communication skills

·    Strong organizational, administrative, record keeping & time management skills

·    Strong team approach to business ethics

·    Must have excellent follow through skills

 

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