Field Service Representative III

US-MA-BOSTON
1 month ago(11/5/2017 3:31 PM)
Requisition ID
2017-2329
# of Openings
1
Category (Portal Searching)
Customer Service/Support

Overview

Our people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to his or her role, and with employees around the globe, we have a diverse workforce that we—and our clients—deeply value.

We're looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and who take pride in what they do.

As an employee, you’ll have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company.  At Canon, you’ll have more than just a job with competitive pay and benefits—you will have a long and rewarding career.

Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology spanning information and document management, business process outsourcing and managed workforce services. Combining singular experience and domain knowledge, Canon Business Process Services enables organizations to improve operational performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2016 by IAOP for the tenth year, the company is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at www.cbps.canon.com.

Responsibilities

GENERAL RESPONSIBILITIES

 

CUSTOMER SERVICE

·     Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

 

MAIL/PACKAGES/POUCHES

·     Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.

·     Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).

·     Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.

·     Log outgoing and incoming items as required and review for accuracy/completeness.

 

SUPPLIES/COPYING/FAXING/ADMINISTRATION

·     Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).

·     Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.

·     Estimate runtime on the small to medium photocopy jobs.   Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.

·     May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.

·     Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.

·     Perform other administrative duties from inserting, copying and photocopying to faxing as needed.

·     Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.

 

May possibly perform any of the following functions at the direction of the Site Manager:

·     Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee.

·     Provide reception work such as answering telephones, taking messages and greeting visitors.

·     Move boxes, supplies or furniture; replace light bulbs.

·     May be requested to perform document scanning.

·     Prepare outgoing items for shipping.

·     Additional responsibilities that other employees at that site do not perform.

·     May prepare reports in order to measure productivity and prepare billing charges.

 

Qualifications

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

·         Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.

·         May lift and/or move up to 50lbs.

·         Mental qualifications include ability to perform all responsibilities efficiently and effectively

·         Good organizational skills

 

·     High school Diploma or equivalent.

·     5 + years’ experience working in a mailroom or professional office environment.

 

·     Complete understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered.

·     Able to assist other lower level FSRs as necessary.                             

·     Thorough knowledge of all shipping procedures.

·     Ability to perform all necessary computer skills required.  

·     Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)

·    Limited supervision. No instructions needed on routine work and general instructions given on new lines of work or special assignments. 

·    Contacts are frequent with individuals representing other departments and/or outside organizations.

·    Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or that are confidential in nature.            

·     Excellent customer service, professional attitude and appearance are a must.

·     Ability to work overtime & meet deadlines.

·     Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality       Driven and Performing Ethically.          

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