Fleet Coordinator

Responsible for managing print fleet at client site. Responsibilities include responding to trouble tickets, creating IT work orders and resolving MFD issues. 

• Place change of address, new installations, follow up calls and validation calls on MFD fleet
• Assist with routing trouble tickets to correct group to resolve issues
• Creating IT work orders
• Collecting and recording monthly MFD meter reads
• Maintaining an accurate database
• Assist with setting up new devices and relocating existing equipment
• Assisting end users with software issues and diagnosing the issue
• Assisting end users with fax issues and diagnosing the issue
• Understand networking and printer configuration
• Use a Monitoring System to monitor the operational status of each MFD in the fleet, and to immediately react and resolve all MFD malfunctions by contacting the appropriate on-site representative via phone or BlackBerry
• Additional duties as assigned

• High School diploma required. Some secondary education preferred
• 2-4 years’ experience in a related field
• Computer and networking knowledge, Microsoft Windows, network and Office experience
• Excellent customer services skills
• Must be detail oriented
• Must be able to multi-task

PHYSICAL DEMANDS

Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs)

Will encounter stressful situations

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!