Manager, Enterprise Operations

Oversees national and regional enterprise accounts. Performs operational needs analysis,monitors and refines systems and procedures, and delivers metrics and measurements to management and the client for continuous improvement. 

• Oversees responsibility for National and Regional Enterprise Account(s)
• Directs activities of Site Managers and Area Managers of specific Account
• Monitors operations for efficiency and quality of service
• Liaison with all regional operations areas
• Manages to regional budgetary guidelines
• Monitors operating unit activities to ensure compliance with CBPS and client policies, as well as contract requirements
• Assists in renegotiating unit contracts
• Establishes productivity guidelines
• Coordinates placement and assignment of personnel throughout division
• Assists in develops financial and budgetary forecasts for each unit
• Monitors financial performance including billing and receivable procedures
• Liaison with all CBPS staff functions on activities relating to own operating units
• Maintains working relationship with representative including identifying needs analysis, handling criticism & informing of progress
• Audits Site Manager and Area Manager’s administration of CBPS personnel policies and actions to ensure fair and equitable treatment of all employees
• Plans for development of unit employees at managerial and non-managerial levels

Plans for staffing and implementation of new accounts and services

• Bachelor’s degree required or equivalent work experience
• Minimum 10 years previous related operations experience setting and experience in the reprographic/mail industry
• Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards
• Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products;
• Seeks out and address client issues to prevent service level deficiencies
• Advanced knowledge of mail, copy, fax and binding machinery
• As required by account contract, knowledge of industry trends and technological changes
• Advanced knowledge of Windows 95/98, MS Word, Excel and PowerPoint
• Floor plan and Organization Chart creation ability a plus
• Communicate effectively with diverse groups and clients
• Manage complex projects that impact operations effectively, within time and budgetary constraints
• Ability to work varied extended hours
• Advanced ability to execute and deliver the highest quality and production
• Advanced ability to motivate, manage, mentor and train staff
• Advanced organizational, administrative, record keeping and time management skills
• Creative strategic thinking and performance
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services
• Strong team approach to business
• Expert in customer service skills, professional attitude and appearance

 PHYSICAL DEMANDS

• 35% Travel required
• Occasionally lifting and/or moving of up to 10 lbs.

What We Offer:

• An opportunity to join an established team and be part of a successful and proven global organization!
• A competitive compensation program!
• Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
• Employee discounts on Canon products & vendor discount programs for employees!
• World-Class Training & Career Development Programs!